sultan lido Privacy Policy

This page describes what we collect when you use sultan lido and how we keep that data protected. We at sultan lido are committed to transparency about your personal information, the third parties who may access it, and your rights to review, correct, or request deletion of your data.

Our platform operates across Indonesia and other supported regions. When you register, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or other payment methods, or participate in slot tournaments and live-dealer sessions, you provide information to us. We outline below what we do with that information, how long we retain it, and whom we share it with.

The policy applies to all accounts on sultan lido, whether accessed from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere within our service area. We process your data according to applicable data-protection law and our own commitment to keeping your account secure.

What we collect on sultan lido

We collect personal information in several categories. Your account registration requires an email address, username, password, full name, date of birth, and phone number. When you deposit or withdraw funds, we collect payment method details—the bank account number or mobile wallet identifier you use to transfer money to us, along with transaction histories showing amounts and timestamps.

For account verification (KYC), we request a government-issued identity document (passport, national ID, or driver's license) and proof of residence (utility bill or lease agreement). We may also collect your IP address, device type, browser information, and login timestamps to detect fraud and unusual account activity.

When you play slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways, we record your wager amounts, session duration, and game outcomes. During live-dealer table sessions or sportsbook activity, we log your bets, stakes, and results. We also collect cookies and pixel data to track your site navigation, session continuity, and preference settings.

We do not sell your data

Our collection of personal and gaming information is for account administration, fraud prevention, and compliance only. We never sell your email, payment details, or game history to third parties for marketing purposes.

How we use your data

We use your personal information to verify your identity, process deposits and withdrawals, enforce our terms, and investigate suspected fraud or terms violations. Your KYC documents and proof of residence allow us to comply with anti-money-laundering (AML) regulations and confirm your age and eligibility to use our service.

We process payment data to credit your account after you deposit via DANA, e-wallet, mobile banking, or local payment, and to approve withdrawal requests to your nominated bank account or wallet. Game-session data helps us calculate your account balance, resolve disputes about bet outcomes, and provide you with a session history on request. We also use your email and phone to send account notifications—for example, login alerts, withdrawal confirmations, and promotional messages (which you may opt out of).

Device and IP data allow us to maintain session security, flag logins from unusual locations, and enforce our suspension or closure policies if needed. We use cookies to remember your login state, language preference, and betting history within your current session.

Third-party processors and data sharing

Our servers may sit outside your jurisdiction—for example, in data centers managed by cloud-hosting providers. These providers access your data only to store and back it up on our behalf. We also share your information with payment processors who handle online payment, e-wallet, mobile banking, local payment, online payment, and bank-transfer services. These processors verify transactions and may retain a copy of your payment details for reconciliation.

If we are required by law to do so—for instance, a court order or regulatory investigation—we may disclose your account information to government authorities, police, or financial intelligence units. We will notify you of such a request unless we are legally prohibited from doing so.

Retention period: We retain account data for as long as your account is active, plus typically 5 years after closure for regulatory compliance.
Cookies: Session cookies expire when you log out. Preference cookies may persist for up to one year. You may disable cookies via your browser settings, but some features may not function correctly.
International transfer: Your data may be transferred to servers outside Indonesia for backup and processing. We apply standard contractual safeguards to protect it in transit.

Your rights and how to exercise them

You have the right to request access to your personal data held by sultan lido. You may ask us to correct inaccurate information, such as your registered email or phone number, by logging into your account settings or contacting our support team. If you wish to request deletion of your account and associated data, we will close your account and purge most personal information, subject to legal retention obligations (for example, AML records may be kept for the prescribed period).

You also have the right to object to certain uses of your data—for instance, you may unsubscribe from promotional emails by clicking the unsubscribe link in any message or adjusting your notification preferences in your account. If you believe your data has been processed in violation of privacy law, you may lodge a complaint with the relevant data-protection authority in your jurisdiction.

To exercise any of these rights, contact our support team via email or the contact form on our site. We will respond within 30 days. Our services are available only where applicable law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of sultan lido comply with their own jurisdiction's law.

Last updated: This privacy policy is subject to periodic review and may be updated without notice. Continued use of sultan lido after an update constitutes acceptance of the revised policy.